Asking for help? This is what we need to know

[Me+Me]

For email questions, describe how you access your email eg webmail or email client.

You actually sometimes need to be a LOT more descriptive about the info you require, because for instance, in the situation you describe, (an issue with email), the user simply has NO idea WTF 'webmail or email client' is.........

I tend to suggest that they describe what they're doing as if we are blind because essentially we are.

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It's hard to even know what to ask, when you're an old timer, who doesn't understand the lingo.

I think I know now, what the router is.
It's the little box with lights on it.
Right?
lol

Maybe/probably.  There might be more than one little box with lights on it lol but yeah.