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[harm_less]

If you're in the market for a NZ based hosting server I can recommend MyHost. Very reasonable rates and brilliant support. These guys don't sleep judging by the wide range of times I have received emails from their techs.

looks like $9 a month based on here
https://myhost.nz/hosting/web-hosting

Do you know if they support CPANEL @harm_less?   Can you verify this, it is one of the features of the current hosting.
EDIT: looks like they do, just checked it against your website @harm_less

Yes they do CPANEL. Cost is $9/month +GST. We also use CloudFlare as a proxy server as we recently suffered a DDoS attack and on MyHost's (and our web developer's) advice got onto CloudFlare's free service as CF have the might to deal with the high visit volumes we were seeing. For a while we couuldn't even access our own site due to overloading! Solved the problem for a while but the bots' persistence saw us then block all access to our website for any IP outside NZ & AU. That seems to have got on top of it.

Our sales outside of Australasia weren't significant but if we are contacted by a previous customer further afield we can do a manually invoiced sale if need be.

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Strange isint it?

I wonder if the hosting provider has done anything as a response to my emails?

Either way, the latency with an overseas server might not be helping things, but I think its probably a good idea to perform an upgrade, will need to take us offline when I do so, not too sure when I will have time but next week.

If end up switching hosting, I will probably go with an NZ crowd, but will cost us a bit more. If we get enough dontations to keep it running, I may consider this, but lets see how things play out first.

I think getting some updates in is a good idea...

there are a couple of good ideas for integrating a donation button as well  post 6 and 7.  Post six will at least get us a donate button and page to list bank account number etc 
https://community.mybb.com/thread-202747.html

a badge plugin of sorts to identify donors (and other stuff) might note be a bad idea as well

Worth considering some sort of payment/donation functionality using PayPal. They offer a system that is very easy to integrate into a website and for those who don't have PayPal accounts it still offers a credit card accessible payment option. About 3.5% commission and a standing 45c charge per payment so not too onerous for small value transactions, and a hell of a lot easier (and cheaper) than dealing with Merchant Facility requirements which banks demand for credit card functionality.