New Feedback Dispute policy, is crap,

[Praktica]

Interesting - I worked in retail before I retired, and that approach was called "customer service".

Yes I remember customer service, those days were good. No customer service today sadly. I am having trouble with the warehouse now over a Toshiba 40" flatscreen only lasting 2yrs 11mnths. When I took it back the lady was very negative from the get go, I asked her to calm down it was only a TV, don't want anyone to have a coronary attack over a TV. I quoted the CGA, and their site consumer.org says a flatscreen should last 7-8 years.

I asked for the manager. He tried to fob me off too, and say that it was out of warranty.

I just want them to have a damn look at it to determine whether it was my fault (dust etc), or not, and if it was a manufacturers fault I would like the TV fixed in good faith, if it was my fault then fair enough, environmental damage (dust, overheating damage) is not their fault it's my fault so I am prepared to accept that their could be no warranty because of that.

I told them I would not consider buying from them in the future if they don't do anything for me this time. They took the TV and haven't heard back from them yet. I spend a bit at the warehouse and if I have to I will use other shops to buy from.

I know that they are "the warehouse group" which include noel leeming, torpedo7, themarket (online which I have used and have an account) plus others i'll have to study). I will not use any of those retailers if they don't do anything about the TV. I will wipe them from my shops I visit.

I have done it before and it took me years for their specials to hook me again and for me to go back to them.

One of the things emphasised during the customer services training I did for my work, was the primacy of the CGA over manufacturers warranties, and the size of the penalties for companies, and their employees, if an infringement of the act was proven. We were encouraged to judge cases on their merits, and ensure that customers left happy with the resolution reached.