New Feedback Dispute policy, is crap,

[gr8dadof2]

I sold a couple of sticks of ram and the guy could have gone septic on me because one was faulty. First of all I believed him, and then before he could I turned it into a nice comment and a yellow. I refunded him and gave him the good stick and called it quits, he was rapt. The hassle of getting the good stick back outweighed just giving him it and be done with it. I could have refunded and demanded the good stick back and got myself a red or blue in the process.

You people just don't try hard enough for a yellow, that's all it is, and TM already know this, they won't tell you that but will do things like stated above. Why should you do something that jeopardises your yellow and then get to cry about it "it was them first" like little children and then get the results of it removed?

Unhappy people can be made happy, you just got to know how.

Some of you care about the feedback process enough to start "New Feedback Dispute policy, is crap" threads in forums, yet you don't try hard enough for the yellow when you need to.

That's your fault NOT trade me's.

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I said "my feedback is perfect" I didn't say that every trade went perfect did I?

Interesting - I worked in retail before I retired, and that approach was called "customer service".

Yes I remember customer service, those days were good. No customer service today sadly. I am having trouble with the warehouse now over a Toshiba 40" flatscreen only lasting 2yrs 11mnths. When I took it back the lady was very negative from the get go, I asked her to calm down it was only a TV, don't want anyone to have a coronary attack over a TV. I quoted the CGA, and their site consumer.org says a flatscreen should last 7-8 years.

I asked for the manager. He tried to fob me off too, and say that it was out of warranty.

I just want them to have a damn look at it to determine whether it was my fault (dust etc), or not, and if it was a manufacturers fault I would like the TV fixed in good faith, if it was my fault then fair enough, environmental damage (dust, overheating damage) is not their fault it's my fault so I am prepared to accept that their could be no warranty because of that.

I told them I would not consider buying from them in the future if they don't do anything for me this time. They took the TV and haven't heard back from them yet. I spend a bit at the warehouse and if I have to I will use other shops to buy from.

I know that they are "the warehouse group" which include noel leeming, torpedo7, themarket (online which I have used and have an account) plus others i'll have to study). I will not use any of those retailers if they don't do anything about the TV. I will wipe them from my shops I visit.

I have done it before and it took me years for their specials to hook me again and for me to go back to them.