You can never have enough...

[popeye333]

I thought the meeting went well.

The Lady Listened and wrote a lot of things down. Things that she agreed needed to happen. Such as making sure everyone gets the emails, and told the same story.

And things that I suggested such as grief counselling, as people there know its their last port of call, and covid hastened some deaths. MrP for example has lost 3 people in less than 11 months.

The Problem of the man who scared the life out of Bobbie is being dealt with, It requires some pretty heavy administrations but he will be leaving.

Ive asked them to put a note of MrPs shower days up, and make sure they stick to them.

Asked them they be given time to actually drink their hot drinks and eat their food.

Asked that the carers that Did nothing for the lady that fell, be trained if they arent.

There is going to be some handwashing of woollen garments done, when I asked about those who dont have family to do it.

When it comes to the food she wants it to improve or at least stay where it has been in the last couple of weeks. I suggested to let them chose a meal every so often. Its one of their few pleasures.

She looked at photos, and read posts from FB.. And in the end she said she knows Im not just a moaning customer,, she can tell I care and just want what is best and safe for the "Flatmates".. We even Hugged.

She also told me to talk directly to her, things will happen or be dealt with faster.

And she agreed that a Handle in the publics toilet needs to be installed. I said Older and disabled people visit their loved ones and the toilet needs to be safe for them.. Common sense really.

Came home with a massive stress headache, but I know in my heart I did my best. The ball is in their court now.